---
url: /privacy
title: "Privacy — Siere Soft"
description: "Privacy policy for sieresoft.com."
language: en
aeo_generated: 2026-06-04T22:09:15.871Z
---

# Privacy policy
Last updated · 14 May 2026 · v1.0
This policy describes what data Siere Soft LTD collects about visitors to sieresoft.com and how we use it. It is drafted in plain English on purpose. Where we say "we", we mean **Siere Soft LTD**, a company registered in Bulgaria (EIK [TODO]).

## 1 · What we collect

We collect three categories of information, and nothing else.

### a · Analytics

We use Plausible Analytics, a cookie-free, privacy-friendly service hosted in the EU. Plausible records aggregate, non-personal information: which pages were visited, the referrer, the country (derived from IP at request time and immediately discarded), the device class, and the browser. We do not see individual visitors and Plausible does not set cookies.

### b · The AI advisor

If you choose to open the chat widget, we store the messages you send for up to **30 days**, after which they are deleted. We use them to improve the advisor and to investigate abuse. Conversations are stored against an opaque session id, not a personal identifier — but please don't share data you wouldn't share over email.

### c · Contact forms & email

If you submit the contact form or write to us, we receive your name, email, and message. We use it to reply to you. We don't add you to any list and we don't have a marketing automation tool.

## 2 · Cookies

One cookie. We set `ss-cookie-consent`only after you choose accept or reject on the consent banner, so we can stop showing it. That's the lot. Plausible is cookie-free; the AI advisor uses a short-lived session token bound to the browser tab and not persisted.

## 3 · Legal basis

Where the EU GDPR requires a basis, ours is legitimate interest for the small amount of operational data described above. For the AI advisor and the contact form, the basis is your consent and the performance of pre-contractual steps at your request.

## 4 · Sharing

We share data only with the processors we need to run the site: Vercel (hosting), Cloudflare (edge security and Turnstile), Plausible (analytics), Anthropic (the chat advisor's model provider), Resend (email delivery), Upstash (rate-limit data), and Sentry (error tracking). We do not sell data and we do not share it with third-party advertisers, because we don't run ads.

## 5 · International transfers

Some of our processors are based outside the EEA. Where so, transfers are made under the EU Standard Contractual Clauses.

## 6 · Your rights

Under EU data protection law you can request access to, correction of, or deletion of, the personal data we hold about you. Email [privacy@sieresoft.com](mailto:privacy@sieresoft.com)and we'll respond within a calendar month, usually within a working week.

## 7 · Retention

- Chat advisor conversations: **30 days**
- Contact form submissions: retained while a working relationship is plausible, otherwise deleted after 12 months
- Analytics: aggregate only — no personal retention
- Sent invoices and contracts: 10 years (Bulgarian accounting law)

## 8 · Complaints

If we've not resolved a privacy issue to your satisfaction, you can complain to your local EU data protection authority.

## 9 · Contact

Siere Soft LTD · [REGISTERED ADDRESS — TODO] · [privacy@sieresoft.com](mailto:privacy@sieresoft.com).